Essential
For a smaller site that wants priority
Response target
Within 24 hours
- Labour
- 10% off
- Parts
- None included
Service & Maintenance Agreements
Looked after all year, not just when something breaks
A service plan gives your site a response target, scheduled maintenance, no call-out fee and one predictable yearly fee, so a fault isn't a scramble to fit you in.
Why a Service Plan
From a surprise to a plan
- Something breaks, you call, we fit you in
- A response target set for your site in advance
- A bill you didn't plan for
- A yearly fee you can budget for, paid yearly or monthly
- A call-out fee on every visit
- No call-out fee
- Standard labour rates
- 10–20% off labour, applied automatically on every job
- Maintenance when someone remembers
- Scheduled maintenance, booked in
The Plans
Pick the level your site needs
Every plan includes scheduled maintenance, set out in your agreement, no call-out fee and one predictable yearly fee. Other work is charged at your plan's discounted labour rate. Ask us about pricing.
Standard
For a faster response and some parts covered
Response target
Within 8 hours
- Labour
- 15% off
- Parts
- $200 of parts included each year
Premium
For a busy or critical site
Response target
Within 4 hours
With priority booking
- Labour
- 20% off
- Parts
- $500 of parts included each year, and 5% off parts
More than one site?
We'll quote a Custom plan for multi-site customers.
Response targets are for business hours and depend on your location. After-hours help is available at your agreement's rates. Your signed agreement sets out what applies to your site.
Australian Standards
Did you know?
The Australian Standard for intruder alarm systems, AS/NZS 2201.1, covers maintenance as well as design and installation. Inner Range, who make the Inception systems we install, say the standard requires routine maintenance at least once a year, and they publish their own recommended maintenance procedure. Standards like this are voluntary unless a law or a contract calls them up, so it's worth checking your lease and your insurance policy for any conditions about maintaining your system. We can talk you through what applies to your site.
Is It Right for You?
Is it right for your site?
When Downtime Matters
A plan suits a site where a door that won't open or an alarm that won't arm can't wait.
Already Monitored by Us?
Your alarms already report to a monitoring centre, day and night. A plan looks after the site between alarms.
If You Rarely Need Us
Then a plan may not be worth it for you, and we'll tell you so. Calling us when you need us is fine too.
Get Started
Talk to us about your site
We'll look at your site and how often we've been out, tell you which plan fits, if one does, and give you the price.
- A response target for your site
- Scheduled maintenance, set out in your agreement
- No call-out fee
- A labour discount on every job
- Parts included on Standard and Premium
- One yearly fee, paid yearly or monthly