Answers to common questions

InnerTelligence designs, installs, and maintains electronic security and building automation systems. Our core services include access control, HD CCTV, security alarms, building automation, lift control, speed gates, and mobile access solutions. We serve gyms, fitness centres, commercial buildings, offices, warehouses, hospitals, schools, and councils across Australia.

We're based in Queensland and work with clients across Australia.

Yes. Every installation is carried out by licensed electronic security professionals, and we hold QLD Security Firm Licence No. 4971961 (InnerTelligence (Aust) Pty Ltd). No DIY shortcuts.

InnerTelligence was founded by Steve Utting, a former Sergeant in the Royal Australian Air Force. Steve has over 30 years of experience in security, technical training, and commercial system design. He helped develop Inner Range's global training program before co-founding InnerTelligence.

Yes. Whether working on new construction or renovation projects, we collaborate closely with architects, builders, electricians, and other trades to deliver a comprehensive, reliable security solution that integrates seamlessly with the building design.

We work with gyms, fitness studios, co-working spaces, property management, warehouses, offices, high-rises, hospitals, schools, councils, retail, and more. If your business requires secure, automated building access, we can help.

Yes. We don't do leased systems. Once installed, you own the equipment. We provide a 12-month warranty on new hardware to cover any unexpected issues.

Installation time varies depending on the size and complexity of the system, but most setups can be completed within a few days. We work with you to minimise disruption to your business during installation.

We support RFID fobs and cards, mobile phone credentials (via MobilePass or Inner Range Mobile Access), PIN pads for temporary access, barcode/QR code readers, biometric readers including facial recognition, and combined readers that support multiple credential types for flexibility and future scalability.

Mobile access lets users unlock doors with their smartphone instead of a physical fob or card — with Inner Range Mobile Access over Bluetooth, or with MobilePass in the app or an Apple or Google Wallet card. A phone is much harder to share than a fob. You can run mobile and fob credentials side by side during transition.

Yes. We offer facial recognition as an access credential option. During registration, a one-time face scan is taken. After that, the system recognises the person and unlocks the door automatically — no cards, fobs, or phones needed. It's particularly useful for high-security areas and provides the strongest defence against credential sharing.

A professional access control installation includes access control panels (the brain of the system), electronic locks (magnetic locks, electric strikes), door position sensors, card/fob readers, backup power supplies with battery backup, emergency break glass units for fire compliance, and optional CCTV integration for visual verification of entries.

There are two main types: Electronic strikes, installed in the centre of the door frame and controlled via cabling, and magnetic locks, installed at the top of the door and door frame, released by the system when access is granted. Both options come with fail-safes for fire safety and power outages.

The system is equipped with a backup battery to ensure it continues operating during power outages. In case of extended power loss, the system can restrict entry and notify staff. Emergency exit features (break glass, push buttons) always remain functional for safety.

Yes. We regularly upgrade older systems to modern platforms. We can migrate from legacy hardware to current Inner Range, Paxton, or other supported platforms, often reusing existing wiring and infrastructure to reduce costs. We recommend reviewing your security systems regularly, as standards and technology evolve.

Yes. Our system allows you to restrict access to specific zones or areas within your facility. This is ideal for limiting access to staff-only areas, high-security zones, or specific floors in a multi-tenant building. Each credential can be assigned different permission levels.

DoorGuard24 is our middleware platform that bridges your access control hardware and your gym management software. It automatically syncs member data — when someone signs up, cancels, or is suspended in your software, DoorGuard24 updates the access panel in real time. No manual work required. The access control panel remains the authority for letting members through the door, even when the internet is down.

DoorGuard24 integrates with Hapana, Mindbody, ABC Glofox, Clubworx, Xplor Gym, Perfect Gym, Clubware and Team Access. We also have a limited integration with Momence. If your software has an API, we may be able to add support.

DoorGuard24 connects with Inner Range (Inception, Integriti, Concept), Paxton Net2, ICT Protege, Kisi, and other platforms.

DoorGuard24 reports are generated from actual access control data, not gym software data. This means they include both successful and denied entries, giving you a true picture of who is physically entering your facility — not just who checked in via the app.

MobilePass turns a member's smartphone into their access credential. Members open the door from the DoorGuard24 app or an Apple or Google Wallet card, and DoorGuard24 keeps their access in step with your gym software. It works with the door hardware you already have, through a MobilePass door module — and because it lives on the member's own phone, it's much harder to share than a fob.

Yes. Customers can order their fobs directly through the DoorGuard24 portal — they arrive pre-configured for your site, so you always have compatible fobs ready for new members.

Yes. InnerTelligence now supports full integration with Kisi. Just like our integrations with Inception and Integriti, we can connect Kisi to your membership software to automate access permissions based on membership status or booking times. You can also use MobilePass with Kisi hardware.

Absolutely. We offer a full, native, real-time integration with Clubworx. Access settings and membership data are managed directly within Clubworx's interface. When you update membership status, freeze, or cancel access in Clubworx, those changes are immediately reflected in the access control system.

We work with Jetts Fitness, Gold's Gym, Genesis Fitness, Snap Fitness, Zap Fitness, UFC Gym, In Balance Fitness, Avanti Fitness, Live Well Exercise Clinic, and Function Well, among others. We pioneered the first 24/7 gym access control system for Jetts Fitness — now a model used across Australia and New Zealand.

Tailgating is when someone follows an authorised person through a secured door without presenting their own valid credential. It's a major security and revenue issue for gyms. We offer a multi-layered approach: speed gates that physically allow only one person per valid credential, ceiling-mounted people-counting cameras that detect when more people enter than cards swiped (smart enough to detect unique card swipes — preventing members from swiping multiple times), and our ITAC system that broadcasts automatic voice alerts when tailgating is detected.

ITAC (InnerTelligence Automation Centre) is our in-house automation module that integrates with your facility's sound system. It sits inline between your music source and amplifier. When a security event triggers (tailgate, duress alarm, or scheduled message), ITAC pauses the music, plays the announcement, and returns control automatically. No staff intervention needed.

Yes. We install HD and 4K CCTV systems with remote viewing, night vision, and intelligent analytics. When integrated with DoorGuard24, camera footage can be linked to access events for visual verification of every entry.

Snatch-and-run theft at gym entries can be an issue. We recommend a combination of upgraded access control that flags unusual behaviour, CCTV positioned at entry points, speed gates that control the flow of people, and real-time alerts to staff when something looks off.

Yes. Our access control system is designed for secure, unattended 24/7 operation. It monitors and logs every entry, ensuring that only active, authorised members can access the facility during unstaffed hours. Expired or suspended memberships are automatically blocked in real time via DoorGuard24.

Yes. Members can gain access to multiple gym locations using the same access card, fob, or mobile credential. This is ideal for franchises or multi-site fitness businesses. DoorGuard24 manages the cross-site permissions centrally.

We service offices, warehouses, high-rise buildings, retail spaces, hospitals, schools, councils, factories, and multi-tenant commercial properties. Our systems scale from single-site operations to multi-building portfolios.

Yes. We integrate lift control with your access control system for floor-by-floor permissions. Tenants and staff get access only to their authorised floors. Visitors receive temporary access. Every trip is logged, and emergency override ensures compliance.

Yes. We install intercom and PA systems for multi-tenant buildings and commercial facilities. These can be integrated with access control for remote entry approval and facility-wide announcements.

Yes. Our systems support centralised management across multiple sites. You can manage access and alarms across all your locations centrally — whether you have 2 sites or 20.

Yes. The system can be configured to send real-time alerts for unauthorised entry attempts, equipment tampering, door held open, and other security events — to your mobile device or email.

Yes. We design automation for saunas, ice baths, steam rooms, recovery lounges, and meditation spaces. This includes temperature control for saunas and ice baths, adjustable lighting, flushing and cleaning cycles, duress buttons, and booking-based access — the door opens for members who have booked.

We integrate your selected booking software with your access control system. When a member books online, the permission is transferred just in time — granting access precisely when their session is scheduled. Real-time synchronisation ensures smooth, automated entry with minimal wait times.

We work with ice bath and cold plunge rooms, infrared saunas, traditional saunas, steam rooms, recovery and relaxation lounges, meditation pods, and contrast therapy circuits. Each space gets tailored automation for temperature, lighting, hygiene, safety, and access.

Our support covers system health checks, software and firmware updates, hardware repairs and replacements, remote troubleshooting, user management assistance, and after-hours support for customers with a service agreement. We also offer preventative maintenance to keep your system running reliably.

Call us on 1300 312 184. Support is available during business hours, and after hours for customers with a service agreement. Response times depend on your location and agreement, but we prioritise urgent security issues and aim to resolve critical problems as quickly as possible.

Yes. Every installation includes training for your team on how to operate and manage the system. We provide hands-on walkthroughs of the management interface, user provisioning, and day-to-day operations.

We recommend reviewing your security and access control systems regularly — ideally annually. Technology standards evolve, vulnerabilities can emerge over time, and your facility's needs may have changed. A review ensures your system is still performing optimally and meets current compliance requirements.

Yes. Our Sentry system provides remote temperature monitoring for fridges and freezers with real-time alerts and alarms. If temperatures go outside acceptable ranges, you're notified immediately — protecting temperature-sensitive stock and meeting compliance requirements.

We don't do payment plans directly, but we can arrange finance through one of our partners. Ask us how when you get in touch for a quote.

We offer 12-month service contracts to provide the best price point. If you need a shorter period, just ask — we're flexible and happy to discuss options.